Terms of service

About RYDECOM

RYDECOM LLC is a Wyoming limited liability company providing travel arrangement and reservation services. We coordinate airport transfers, business travel, hourly chauffeur services and private journeys with independent transportation providers.

Company mailing address: 5830 E 2nd St, Ste 7000 #38383, Casper, WY 82609, United States. For service questions or assistance, email hire@rydecom.com.

Planning a journey online

Use our journey planner to compare estimated fares and select a vehicle. Saving a journey does not create a reservation.

To arrange a reservation, email hire@rydecom.com. A journey is booked only when we provide written confirmation of the agreed service and terms.

Your journey details

Provide accurate pickup and destination addresses, the date and local pickup time, passenger and luggage numbers, and any flight details. Tell us about child seats, accessibility requirements, additional stops or other special requests before confirming a reservation.

Availability, the vehicle class, pickup arrangements and any included waiting time are confirmed for each journey. A pictured vehicle illustrates a class and is not a guarantee of a particular model.

Prices and payment

US fare estimates are shown in US dollars (USD). An estimate is based on the journey information entered and is not a confirmed total.

For a reservation, the final price, currency, applicable taxes and charges, included services, payment arrangements and cancellation conditions are provided before you agree to pay. Changes to an agreed itinerary may change the price; any resulting charges must be explained before you accept the change.

Do not send full card numbers or card security codes by email.

Changes, cancellations and refunds

For a confirmed reservation, email hire@rydecom.com with your booking reference and the change or cancellation you need.

The cancellation deadline and any late cancellation or no-show fee disclosed before payment apply to a confirmed reservation. Changes depend on availability. Our Cancellations & refunds page explains how to request a cancellation or refund.

If we or the transportation provider cancel and cannot provide the booked service, you may decline an alternative and request a refund for the unprovided service. Applicable consumer rights remain unaffected.

Providing the service

RYDECOM coordinates the reservation and customer communication. The transportation provider performs the journey and is responsible for its vehicles, drivers and applicable operating requirements. We remain responsible for the services we undertake directly.

Passengers must follow applicable safety rules, including seat-belt and child-restraint requirements. Share any requirements that could affect safe transportation before confirming the journey.

Privacy and support

Our Privacy notice and Cookies & local storage notice explain how journey searches, browser drafts and information you provide are handled.

If you have a question or a service concern, contact hire@rydecom.com. For a confirmed reservation, include your booking reference and a description of the issue so we can review it.

Your rights and updates

Nothing in these terms excludes responsibilities or consumer rights that cannot lawfully be excluded.

We may update these website terms as our services develop. Changes do not alter an already confirmed reservation unless you agree or applicable law requires the change.